Jane has multiple managers at her retail job. it is company policy that customers cannot return items without a receipt, but sometimes managers will allow customers to receive store credit for their returns. one day a customer was irate that jane would not allow a return for store credit because the manager on duty adhered to the company policy. the customer wrote a complaint about jane to the corporate office. what needs to change about this situation?
The support that managers provide must be consistent and coherent throughout the organization.
answer; blank (1) hrm specialists,blank(2); line managers;
answer; (10%) commission;