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Business, 20.12.2019 02:31 mykidzmatter2

Companies a and z are both large manufacturers of personal computers. neither company had provided any type of support for their systems once customers had owned them for 30 days. company a decided to offer free "live person" support for 90 days and for a minimal fee thereafter. company z noticed a dip in sales almost immediately and an increase in customer complaints. according to lewin's force field analysis model, "evolving client expectations" would be a pushing company z toward a new state of affairs.

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