Janet had to deal with a very difficult customer who wanted to be given complimentary services such as free flights and upgrades on future flights when he very vocally complained in the airport about delays and lost luggage. he screamed at janet and was very offensive. her supervisor made janet feel a little better about the unsettling experience by offering support and commending her on how she handled the difficult passenger.
Janet feel a little better about the unsettling experience by offering EMOTIONAL support
Emotional Support: refers to psychological and physical support in which a person can physcal support the other by giving them a hug or a pat or sit down listen to them sincerely and empathize with them. This listening to someone tell you about their problem and showing that you understand makes a person feel cared for emotionally.
Janet surely felt devastated or very stressed after the customers had shouted at her but probably the words of encouragement from her supervisor made her feel supported and encouraged to know that despite everything but her effort is appreciated and valued.
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i do believe by (keeping an organized record of all sources he or she referenced)good luck.